Can I make a purchase from your online shop if I don't have a company?
We appreciate your interest in our products. However, our online shop currently focuses exclusively on B2B (business-to-business) transactions. We cater to businesses and retailers looking to stock our high-quality lingerie and kinky clubwear.
We take pride in upholding the highest standards of quality and ethics in our manufacturing process. As one of the few manufacturers in our industry, we remain committed to producing our goods in Europe. This choice allows us to maintain stringent quality control, uphold fair labor practices, and ensure that every Noir Handmade piece meets the premium standards we're known for. We believe in the value of European craftsmanship and are dedicated to crafting products that embody excellence from start to finish.
No, we believe in offering you the freedom to explore our products without any constraints. We want you to experience the quality and allure of Noir Handmade without worrying about minimum order quantities. Feel free to select the pieces that resonate with you, whether it's one item or more. Our goal is to provide you with a risk-free opportunity to discover the elegance and sophistication that our brand embodies.
What are the expected delivery times for my order?
At Noir Handmade, we understand the importance of timely delivery. Typically, we aim to ship your goods within 1-2 days of your order placement. In the event that there might be a slight delay, rest assured that we'll proactively notify you via email. Once your order has been dispatched from our warehouse, you can expect to receive your package within 2 working days. We strive to keep you informed and ensure your Noir Handmade experience is seamless from start to finish.
What payment methods do you accept?
We accept a range of payment methods, including credit/debit cards, Apple & Google pay,PayPal and many others. You can choose your preferred option during the checkout process.
What are the shipping costs for my order?
Shipping costs for your order are calculated based on the real transport price and the delivery cost is determined by the weight of the chosen products. This ensures that you're charged accurately for the shipping services required to deliver your Noir Handmade items to your desired location. We strive to provide transparent and fair shipping costs, so you can trust that you're receiving the best value for your shipping investment.
Yes, we do offer discounts based on our discount policy. To learn more about the available discounts and how they apply to your specific order, we encourage you to get in touch with your dedicated sales representative. They will be more than happy to discuss the details of our discount offerings and assist you in finding the best pricing options that suit your needs. Our goal is to provide you with exceptional value while maintaining the quality and allure that Noir Handmade is known for.
We want to make the process of returns and handling complaints as smooth as possible for you. To ensure efficient resolution, we've made it easy and straightforward. Simply click here to access our dedicated Returns and Reclamations page. Your satisfaction is our priority, and we are committed to addressing your concerns promptly.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through our shipping partner's website.
To maintain the allure and quality of your pieces, follow the care instructions provided on our website. We recommend washing with mild detergent, avoiding tumble dryers, and gently handling delicate components.